Refund policy
Refund and Returns Policy
Because every item is custom-made from your photo, we cannot accept returns or exchanges for size, color, design preference or change of mind. If something arrives damaged, defective or misprinted, we will fix it for free.
What we cover
- Items that arrive damaged
- Items with a printing or production defect
- Items printed with a different photo or pet name than the one you submitted
- Orders that are lost in transit
We will send a free replacement or refund the item. You do not need to send the original back.
How to report a problem
- Email petsickos@gmail.com within 30 days of delivery (or the estimated delivery date for a lost package).
- Include your order number and a clear photo of the problem. If several items are affected, one photo showing them together is fine.
- We will reply within [2] business days with your replacement or refund.
What we cannot cover
- Wrong size or color ordered. Please check the size chart on the product page before you buy.
- Change of mind after delivery, including not liking the finished design. Artwork is created at our discretion and no proof or preview is sent before production.
- Results that come from a low-quality or blurry photo you uploaded, when we already flagged the photo before production.
- Minor color variation. Garment-dyed fabric is slightly different on every piece, and screens show colors differently.
Cancellations. You can cancel or change your order within [24 hours] of placing it, before artwork preparation begins. After that, production has started and we cannot cancel. Email petsickos@gmail.com as soon as possible.
Refunds. Approved refunds go back to your original payment method within [5-10] business days.